Written by

Jill Barth


March 30, 2021

Activate your client experience with these tips and tech suggestions from the Outshinery team with this video replay

“Let’s see if we can sort this out.”

Yana, Outshinery Sunshine Captain on how to keep a stressed customer happy.

We were able to go “Behind the Shine” in the March edition of On the Spot, featuring a panel from the Outshinery team: Becca and Yana, the sunshine crew!

In this video replay we uncover their best tips for keeping people happy and coming back for more of your wine. There’s lots of insider information on paying attention to details, being super personable, and utilizing tech to make everyone’s experience better.

One of the key takeaways from the Outshinery team is our customer service tech stack…here’s exactly the tools we use to keep Becca and Yana in stride and make sure that our clients enjoy the time they spend working with Outshinery.

And for a view into how we use video content to answer questions and provide direction, visit our Dear Outshinery page and see Keltie dishing out advice.

Connect with the Outshinery team on LinkedIn.

Food, your wine, & loved ones—a warm feeling that everyone enjoys.

This new collection captures both romance and friendship.

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